Help

If you have any more questions try asking on the forums.

If you have a paid account, you can email support and you should receive a reply within a few hours.

Do you back up our data?

Yes! All data is backed up daily both to our on-site and off-site back-up facilities.

How reliable is Tactile?

Tactile is built upon our tried and tested managed web-platform, run by our sister company Senokian Internet. Redundant hardware (multiple servers, with multiple disks) and our daily back up mean your application is hosted on a reliable platform.

Do you provide phone support?

We currently offer full email support to paying plans between 8am and 6pm (GMT). Email is mostly answered within a couple of hours.

Is Tactile secure?

All our plans (including our free versions) come with SSL as standard. SSL is used by e-commerce sites, banks, and Tactile to ensure that your data is encrypted when it is sent across the Internet.

Simply make sure you put https:// before your Tactile URL to take advantage of this and you will see the 'padlock' in your browser when you are using it.

Can you customise Tactile for us?

If you want custom software we can work with you to provide a solution to fit your needs. Tactile is built upon our Open Source Enterprise Groupware System and although the Tactile code is not available for customisation, we can quickly build applications for you based upon it. Check out what we have done for customers in the Senokian case-studies.

Can we install Tactile on our own server?

This is something we are thinking about. We won't provide Tactile for download as there is a lot of complex setup required for the reminders, email integration etc. However, we are currently investigating the possibility of a Tactile Appliance Server which you can install on-site. Drop us a line on sales [at] senokian.com if you are interested.